Get Up To 10% Off On Your First Farmhouse Booking - Use Code WELCOME10

Help & Support

Where Every Stay Becomes a Story

Questions about a booking, a payment, or listing your property? Find quick answers below, or talk to a real person. We reply fastest on WhatsApp.

Call or WhatsApp us at +91 9979655151.

Email: contact@almondstay.com

Support hours: 9 AM to 9 PM, all 7 days

How do I book a farmhouse on Almond Stay?

Choose your date, number of guests and location in the search bar, pick a property you like, and complete your booking online. You can also enquire directly on WhatsApp and our team will confirm availability and book it for you.

What is a 12-hour slot?

Most properties on Almond Stay are booked in 12-hour slots, ideal for one-day picnics, birthday parties and family functions. Day slots typically run 9 AM to 9 PM, and overnight slots. The exact timing is shown on each property page. Full-day and multi-day bookings are also available on most properties.

How many guests can I bring?

Every listing shows its guest capacity. Enter your adult and children count while searching and we will only show properties that fit your group. Bringing more guests than booked may lead to extra charges or denied entry, so please book for your true group size.

Is the whole property private to my group?

Yes. When you book a farmhouse or villa on Almond Stay, the entire property is reserved for your group only for your slot. No sharing with strangers

I saw a property I like but my date shows unavailable. What now?

Message us on WhatsApp with the property name and your date. We will suggest similar verified properties in the same area and budget.

What payment methods do you accept?

UPI, credit and debit cards, and net banking through our secure payment partner. Specify if any part is payable at the property.

Do I pay the full amount while booking?

Check the terms and conditions for each property.

Is there a security deposit?

Yes. Please check the Terms & Conditions for the selected property.

Are there any hidden charges?

No. The price shown on the listing is the final price you pay.

How do I use the first-booking discount?

New guests can get up to 10% OFF on their first booking if eligible.

I was charged but did not receive a booking confirmation. What should I do?

Do not book again. Contact us via WhatsApp or call us with your registered mobile number and payment reference. If the payment did not convert into a booking, the amount will be refunded to your original payment method.

Do I pay the full amount while booking?

Check the Terms & Conditions for each property.

How do I cancel my booking?

Log in to your Almond Stay account, open My Bookings, and select Cancel. You can also cancel by messaging us on WhatsApp from your registered mobile number.

What is the cancellation policy?

Please refer to our Cancellation Policy page.

When will I get my refund?

Refund timelines are mentioned on our Cancellation Policy page.

Can I change my booking date instead of cancelling?

Please contact our support team via WhatsApp or call us for assistance.

What if the property is not as shown on the website?

Every property is personally verified by our team. If the property does not match the listing, contact us on WhatsApp within 2 hours of check-in with photos. We will investigate and either resolve the issue, arrange a comparable property, or process a refund as per our Cancellation Policy.

How do I find the property location?

The exact location pin and caretaker contact details are shared on WhatsApp and in your Almond Stay account after your booking is confirmed.

What do I need at check-in?

Please carry a valid government-issued photo ID. The primary guest must be present at check-in and must be at least 18 years old.

Can we cook or bring our own food and decorations?

Most properties allow outside food, and many offer kitchen or BBQ facilities. Rules for cooking, music, decorations, and parties vary by property. Please check the House Rules on the property page or contact us before booking.

Are pets allowed?

Pet policies vary by property. Look for the pet-friendly tag on the listing or contact us to find suitable pet-friendly properties.

Something is not working during my stay. Who do I contact?

Please inform the property caretaker first. If the issue is not resolved promptly, contact our support team on WhatsApp.

What if something gets damaged during our stay?

Any damage beyond normal wear and tear may be chargeable as per the property's Terms & Conditions.

Could not find your answer? We are one message away.

Chat on WhatsApp or Call at: +91 99796 55151

OR Email Us: contact@almondstay.com

Or write to us at: Almond Stay, Ofc no 114, Shivalik, Bhumipark Society, Dabholi, Surat, Gujarat 395004