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Cancellation, Refund & Rescheduling Policy

Where Every Stay Becomes a Story

This Cancellation, Refund, and Rescheduling Policy governs all reservation modifications, cancellations, no-shows, and security deposit transactions executed on Almond Stay https://almondstay.com. By finalizing a booking transaction on this platform as a Guest or confirming inventory availability as a Host, you unconditionally accept and bind yourself to this comprehensive statutory protocol.

As Per Policy Deductions: All guest-initiated cancellation requests are mechanically computed strictly as per the standard policy chosen or displayed during the booking confirmation.
Fee & Tax Adjustments: Depending on the selected policy terms, the eligible refund payout will be determined after the permanent deduction of standard platform processing fees, online gateway transactional convenience fees, and applicable non-recoverable statutory taxes from the gross booking value.
Policy Threshold Enforcement: If a cancellation request falls within a non-refundable window as per the selected policy timeline, a strict zero-refund enforcement will apply, and no partial payouts or structural credit roll-overs will be issued under any circumstances.

1.1 Dynamic Slab Enforcement Rules

The precise percentage penalty indicates the portion of the gross booking value permanently withheld from the guest based on the days remaining prior to the scheduled check-in hour:

(Series: NOMAD)
Day Category22–30+ Days14–21 Days7–14 Days0–7 Days
Regular WeekdayFREE5% Penalty15% Penalty30% Penalty
Regular WeekendFREE5% Penalty15% Penalty50% Penalty
Season WeekdayFREE10% Penalty25% Penalty70% Penalty
Season WeekendFREE20% Penalty40% Penalty100% Penalty
Festival (High Peak)FREE30% Penalty50% Penalty100% Penalty
(Series: AURA)
Day Category22–30+ Days14–21 Days7–14 Days0–7 Days
Regular WeekdayFREE10% Penalty40% Penalty80% Penalty
Regular WeekendFREE15% Penalty50% Penalty90% Penalty
Season WeekdayFREE20% Penalty60% Penalty100% Penalty
Season WeekendFREE30% Penalty75% Penalty100% Penalty
Festival (High Peak)FREE50% Penalty85% Penalty100% Penalty
(Series: VELOCITY)
Day Category22–30+ Days14–21 Days7–14 Days0–7 Days
Regular WeekdayFREE20% Penalty60% Penalty100% Penalty
Regular WeekendFREE30% Penalty80% Penalty100% Penalty
Season WeekdayFREE40% Penalty90% Penalty100% Penalty
Season WeekendFREE50% Penalty100% Penalty100% Penalty
Festival (High Peak)FREE70% Penalty100% Penalty100% Penalty
(Series: CROWN)
Day Category22–30+ Days14–21 Days7–14 Days0–7 Days
Regular WeekdayFREE35% Penalty70% Penalty100% Penalty
Regular WeekendFREE45% Penalty85% Penalty100% Penalty
Season WeekdayFREE50% Penalty90% Penalty100% Penalty
Season WeekendFREE60% Penalty100% Penalty100% Penalty
Festival (High Peak)FREE80% Penalty100% Penalty100% Penalty

1.2 Rescheduling & Stay Modifications Absolute Bar

Absolute Prohibition on Rescheduling: Almond Stay operates strictly on a locked inventory model. Once a reservation is confirmed, the Platform does not provide any option, feature, or facility for rescheduling, shifting dates, or modifying stay timelines under any circumstances.
Cancellation as Sole Recourse: If a User wishes to change their check-in or check-out dates, they must voluntarily cancel the existing confirmed booking—which will be processed strictly subject to the standard cancellation penalty slabs outlined in Section 1.1—and subsequently initiate an entirely new reservation transaction based on real-time inventory availability and current tariffs. No requests for manual date adjustments, credit roll-overs, or structural stay modifications will be entertained by the support helpdesks or on-site partners.

2.1 Early Check-Out & No-Show Seizure

No-Show Default: If a guest fails to arrive at the estate on their scheduled check-in date, remains unreachable via registered communication channels, or refuses check-in for subjective reasons not attributable to the platform, the booking is executed as a "No-Show". The entire booking amount stands permanently forfeited with zero refund eligibility.
Early Check-Out Mandate: Unused stay nights resulting from an early check-out or voluntary premature departure by the guest after physical check-in are 100% non-refundable and non-transferable.

2.2 Refund Disbursal Timeline & Original Mode Lock

7-Day Processing Cycle: Once a refund is formally approved and registered on the Almond Stay panel, the financial execution will occur within seven (7) working days. The exact timeline for the funds to reflect in the user's account depends on the banking networks and clearing cycles of the processor.
Refund Mode Lock: Any eligible refund will strictly be processed through the same original payment mode (e.g., Credit Card, UPI, Net Banking, or Bank Account) from which the booking payment was initially made. No requests for cash refunds or alternate account transfers will be entertained.

Next-Time Stay Credit Framework: In events of genuine and verified Acts of God or severe regional crises—including but not limited to Cyclones, Severe Floods, Earthquakes, or Total Transport/Government Lockdowns—where reaching or operating the property is physically impossible or hazardous:
No liquidation of cash or online gateway refunds will be processed.
The guest will be issued a formal Next-Time Stay Credit Note of equivalent financial value for the exact same property. This stay credit must be redeemed within a specified seasonal window, subject to calendar availability and mutual host coordination via the Admin Panel.

Host Accountability & Alternative Relocation Shield: If a confirmed booking is compromised, dynamically rejected, or cancelled due to Host negligence, overbooking, or a failure to maintain a 100% updated availability calendar on the Admin Panel, Almond Stay will actively intervene to protect the guest's travel plans. The Company will arrange and provide an alternate options package of equivalent financial value and operational standard for the guest, completely removing any payout right from the original negligent host.
Peak Season Full Refund Override: In cases where the Host-initiated cancellation or overbooking occurs during explicitly designated Peak Seasons, Festivals, or High-Demand Long Weekends, and an equivalent alternative luxury inventory cannot be arranged immediately, Almond Stay will process a 100% Full Refund of the gross booking value directly to the Guest.

Instant Audit & Assessment: Refundable security deposits collected at check-in are subject to real-time property inspections at check-out. Deductions will be strictly processed under the authorized management framework for verified breaks, stained linens, smoking in AC rooms, unauthorized extra guests, or pet-rule violations.
Strict Home Rules Compliance: Properties marking a strict prohibition on Pets or Non-Vegetarian food must be respected absolute. Any violation discovered during the stay will lead to immediate eviction, zero booking refund, and total asset damage assessments deducted from the security deposit.

Peak Season & Festival Rules: All bookings explicitly designated as Promotional Sales, Festival/Peak Inventory (such as Diwali, New Year, or long weekends), or Group Discount deals are classified under a Strict Non-Refundable Status. No cancellation slabs apply to these high-demand dates, and cancellations result in immediate 100% loss of booking revenue.

Statutory Framework: This Cancellation and Refund Policy constitutes an automated electronic record generated by a computer system under the Information Technology Act, 2000 and requires no physical signatures. Almond Stay operates strictly as an intermediary facilitator between hosts and guests. In case of any unavoidable statutory dispute, claims, or litigation arising out of refund values or cancellations, the jurisdiction shall strictly and exclusively be limited to the courts of Surat, Gujarat, India.

Almond Stay – Where Every Stay Becomes a Story